“When we announced UP3 late last year we were confident we would start mass production of the device and begin shipping within a few weeks of the announcement. However, as we began to scale our manufacturing process it became clear that, while most units passed our high quality bar, a proportion did not. Specifically, we were not achieving the level of water resistance we had passed in the design and initial production stages.
Our intention was to ship an advanced multi-sensor product that defied industry standards with water resistance of up to 10 meters. Unfortunately, after extensive and exhaustive testing we have been unable to guarantee 10 meters of water resistance for all UP3 units.
UP3 will now ship with a water resistance comparable to, and in line with, most other multi-sensor trackers. This means that UP3 is resistant to everyday splashing, including while washing hands or in the shower, but it is unsuitable for swimming or submerged use. We would like to apologize to customers who may have pre-ordered UP3 on the basis that it would be suitable for swimming. Customers who wish to cancel their pre-order will, of course, be able to do so with no charge.” – Travis Bogard, Vice President of Product Management and Strategy, Jawbone.