VietJet celebrated surpassing the three million passenger mark since the beginning of the year, resulting in a 182% increase in capacity year-on-year. The airline carried a total 7.4 million passengers across more than 18,500 flights, since the start of its operations in December 2011.
Mr. Nguyen Van The, Deputy Minister of Transport, Vietnam, congratulated VietJet on its achievements during the first seven months of 2014 as well as for helping Vietnam “open up its skyline” since its first flight.
VietJet is constantly striving to raise the bar on customer service and is proud to receive the “Excellent Emulation Flag of the Government” accolade by the Ministry of Transportation, Vietnam, as well as being classed one of the Top Ten Travel Transportation Companies and Top Vietnam Service Products locally. It aims to further enhance its services by ensuring that its flight On Time Performance (OTP) rate increases between 5%-10% by the end of the year.
VietJet offers express check-in at all airports for passengers over 65 years of age, expectant mothers, and families travelling with infants. Passengers with special needs and requirements are encouraged to approach VietJet’s express check-in counters for priority boarding and assistance with carry-on luggage.
VietJet also recently launched a duty free service on international routes from Ho Chi Minh City (Vietnam) to Singapore and Bangkok (Thailand), offering all passengers premium duty free shopping options on board international flights.
VietJet offers daily flights between Singapore and Ho Chi Minh City with duration per section of 1 hour and 50 minutes. The flight departs Tan Son Nhat International Airport at 8.50am (local time) and Changi International Airport at 12.40pm (local time) daily, with VietJet looking to increase the flight frequency for this route to 14 round trip flights weekly to meet increasing demand.
VietJet has also announced plans to increase daily flights on its international route between Ho Chi Minh City and Bangkok effective 12 September 2014. Due to a surging demand for low cost travel between these two destinations, the route will soon operate twice daily, holding a flight capacity of 5,040 seats per week. Daily flights will depart Tan Son Nhat International Airport in Ho Chi Minh City at 11.05am and 2.05pm (local time), with return flights from Bangkok’s Suvarnabhumi Airport at 1.50pm and 4.35pm (local time) respectively. The flight duration is approximately 90 minutes per section.
The airline recently celebrated the launch of direct flights between Vietnam and Seoul, South Korea, marking its first foray into the Korean market. VietJet operates daily flights from Hanoi and Da Nang to Seoul with a flight capacity of 5,040 seats weekly. Daily flights depart Noi Bai International Airport in Hanoi at 1.45am and Da Nang International Airport at 2.00am respectively, with both return flights scheduled for departure from Incheon International Airport at 11.05am daily (local time). Each flight section is approximately five hours. SEYOU has been appointed as the General Sales Agent for ticket sales in South Korea.
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